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Get in Touch with Hangwoous US LLC

At Hangwoous US LLC, we believe that exceptional customer service is not an afterthought – it is an integral part of the product experience. Whether you have a question about a specific item, need assistance with an order, want to provide feedback, or are interested in wholesale opportunities, our team is here to help. We are committed to responding to every inquiry promptly, professionally, and with genuine care for your needs.

Our Contact Information

Email Support

For most inquiries, email is the fastest and most convenient way to reach us. Our customer service team monitors this inbox during business hours and strives to respond to all messages within 24 hours, though most inquiries receive a reply much sooner.

General Inquiries and Customer Support:
ushangwoous@gmail.com

When emailing us, please include your order number (if applicable) and as much detail as possible about your question or concern. This helps us route your inquiry to the right team member and provide a complete answer without unnecessary back-and-forth.

Phone Support

For urgent matters or if you simply prefer speaking with a live person, you can reach us by phone. Our phone lines are staffed during business hours by trained customer service representatives who can assist with order status, product questions, returns, and most other issues.

Phone Number:
+84982843333

Please note that call volumes are typically highest on Mondays and immediately after major holidays. If you reach our voicemail, please leave your name, phone number, order number (if applicable), and a brief message explaining your reason for calling. We return all voicemails within one business day.

Physical Address

While we do not maintain a retail storefront open to the public at this address, you may use our headquarters address for correspondence, returns, and other written communications. Please note that returns must follow the process outlined in our Return and Refund Policy – do not send returns to this address without first obtaining a return authorization.

Hangwoous US LLC
5900 Balcones Drive Ste 100
Austin, TX 78731
United States

Online Contact Form

For your convenience, we also offer an online contact form on our website at hangwoous.store. Simply navigate to the Contact Us page, fill in your name, email address, order number (if applicable), and your message, and click submit. The form is encrypted for your security and routes directly to our customer service ticketing system.

Business Hours

Our customer service team is available during the following hours (all times Central Time):

Monday through Friday: 9:00 AM to 6:00 PM CT
Saturday: 10:00 AM to 3:00 PM CT
Sunday: Closed for customer service (website remains open for ordering 24/7)

While our team is not available on Sundays, our automated systems continue to process orders, and any inquiries received on Sunday will be addressed first thing Monday morning.

Holiday hours may vary. We observe all major US federal holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. On these days, our customer service team is unavailable, but our website remains open for ordering.

Common Reasons to Contact Us

While many questions can be answered through our Frequently Asked Questions page, Shipping Policy, or Return and Refund Policy, there are times when reaching out directly is the best option. Common reasons customers contact us include:

Order Status and Tracking: While our shipping confirmation emails include tracking links, sometimes technical issues prevent these from working correctly. If you have not received tracking information within the expected timeframe, or if your tracking link is not updating properly, please reach out.

Product Questions: Our product listings include detailed descriptions, specifications, and images, but sometimes customers need additional information to make a purchasing decision. Whether you want to know the exact dimensions of a desk organizer, the paper weight of a notebook, or the ink type used in a pen, we are happy to provide clarification.

Returns and Exchanges: While our Return and Refund Policy outlines the process, customers sometimes have unique situations that require individual attention. If you received a damaged item, the wrong product, or if you are simply unhappy with your purchase, please contact us so we can make things right.

Wholesale and Bulk Orders: We offer special pricing and terms for businesses, schools, non-profits, and other organizations placing large orders. Please contact us with details about the products you are interested in and the quantities you require, and a member of our wholesale team will respond with a custom quote.

Partnership and Vendor Inquiries: If you are a manufacturer, distributor, or other business that believes you could add value to Hangwoous US LLC, we would love to hear from you. Please send a detailed proposal to ushangwoous@gmail.com with the subject line “Partnership Inquiry.”

Press and Media Inquiries: Journalists, bloggers, and content creators who wish to feature Hangwoous products or interview our leadership team should reach out via email with “Press Inquiry” in the subject line.

Technical Website Issues: If you encounter problems with our website – such as pages not loading, checkout errors, or account access issues – please let us know so our technical team can investigate and resolve the problem.

Our Commitment to Your Satisfaction

When you contact Hangwoous US LLC, you can expect:

Prompt Responses: We aim to reply to all email and form inquiries within 24 hours, and most are answered much faster. Phone calls are answered immediately during business hours whenever possible.

Professional and Courteous Service: Our team members are trained to treat every customer with respect, patience, and empathy. We understand that reaching out for support can be frustrating, especially if you are dealing with an issue like a delayed order or a damaged product. We will never make you feel like you are being a burden or that your concerns are unimportant.

Clear Communication: We avoid jargon, corporate doublespeak, and confusing policy citations. We explain things in plain English and make sure you understand your options before asking you to make a decision.

Follow-Through: If we promise to research something and get back to you, we will. If we say we will process a refund, we do it immediately. If we escalate an issue to another department, we track it to ensure resolution. You will never be left wondering what happened after we say we will handle something.

Accountability: When we make mistakes – and occasionally, despite our best efforts, we will – we own up to them immediately and take responsibility for making things right. We do not make excuses, blame other departments, or try to shift responsibility to you.

Before You Contact Us

To help us serve you as efficiently as possible, please take a moment to gather the following information before reaching out:

  • Your order number (found in your order confirmation email)

  • The email address used to place the order

  • The name the order was placed under

  • Product names or SKUs for any items you have questions about

  • Photos of any damaged or defective products (for return requests)

  • Screenshots of any error messages you received

Having this information ready allows us to resolve your issue much faster, often in a single interaction rather than requiring multiple emails or phone calls.

Social Media

While our primary customer support channels are email and phone, we also maintain a presence on select social media platforms. Please note that social media is not monitored for customer service inquiries – for anything requiring a response, please use email or phone. However, we do share product announcements, special promotions, and behind-the-scenes content on:

  • Facebook: @hangwoous

  • Instagram: @hangwoous

  • Twitter: @hangwoous

Feedback and Suggestions

We are always looking for ways to improve, and some of our best ideas have come directly from customers. If you have feedback about our products, our website, our shipping, or any other aspect of the Hangwoous experience, please share it with us. We read every piece of feedback we receive, and while we cannot always implement every suggestion, we take each one seriously.

To share feedback, simply email ushangwoous@gmail.com with “Feedback” in the subject line. You do not need to include an order number unless your feedback is related to a specific transaction.

Privacy and Security

When you contact Hangwoous US LLC, any personal information you provide is handled in accordance with our Privacy Policy. We do not share your contact information with third parties for marketing purposes, and we use industry-standard encryption to protect any sensitive information transmitted to us. For complete details about how we collect, use, and protect your data, please review our Privacy Policy.

We Look Forward to Hearing From You

Whether you are a first-time visitor to our website trying to decide which notebook is right for you, a longtime customer with a question about a recent order, or a business owner interested in a wholesale partnership, we value your communication and look forward to serving you.

Thank you for choosing Hangwoous US LLC. We are honored to be your partner in productivity, creativity, and organization.

Hangwoous US LLC
5900 Balcones Drive Ste 100
Austin, TX 78731
United States
Email: ushangwoous@gmail.com
Phone: +84982843333
Website: hangwoous.store