Privacy Policy

Our Commitment to Your Privacy

At Hangwoous US LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hangwoous.store, make purchases from us, or otherwise interact with our business. We are committed to being transparent about our data practices and to giving you control over your personal information.

Please read this Privacy Policy carefully. By using our website or providing us with your personal information, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our website or provide us with your information.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to our website. The “Last Updated” date at the bottom of this policy indicates when it was most recently revised. Your continued use of our website following any changes constitutes your acceptance of those changes.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information You Provide to Us

When you interact with our website or make a purchase, we may collect the following personal information:

  • Contact Information: Your name, email address, shipping address, billing address, and phone number

  • Account Information: Your username, password (stored in encrypted, hashed form), and account preferences

  • Payment Information: Credit card numbers, debit card numbers, and other payment details (collected and processed by Stripe; Hangwoous US LLC does not store full payment credentials)

  • Order Information: Products purchased, order date, order amount, shipping method, and order status

  • Communication Information: Any information you provide when contacting customer service, submitting reviews, or communicating with us via email or phone

  • Marketing Preferences: Your preferences regarding marketing communications and any opt-outs you have requested

Information Collected Automatically

When you browse our website, we automatically collect certain information about your device and usage:

  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers

  • Usage Information: Pages viewed, links clicked, search terms used, time spent on pages, navigation paths, and referring website addresses

  • Location Information: General geographic location derived from your IP address (such as city and region)

  • Shopping Information: Items added to your cart, items saved for later, and checkout abandonment data

Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information and enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, track your activity, and improve website functionality.

Types of cookies we use:

  • Essential Cookies: Required for basic website functions such as adding items to your cart and processing checkout. These cannot be disabled.

  • Functional Cookies: Remember your preferences, such as language and currency settings.

  • Analytics Cookies: Help us understand how visitors use our website so we can improve performance and user experience.

  • Marketing Cookies: Used to deliver relevant advertisements to you on other websites based on your browsing activity on our site.

Managing Cookies: Most web browsers allow you to control cookies through browser settings. You may set your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that disabling essential cookies may prevent you from using certain features of our website, including completing a purchase.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and complete your purchases

  • Verify your identity and prevent fraudulent transactions

  • Communicate with you about your order, including order confirmations, shipping updates, and return processing

  • Provide customer service and respond to your inquiries

Website Improvement

  • Analyze how visitors use our website to identify areas for improvement

  • Personalize your experience by showing products and content relevant to your interests

  • Troubleshoot technical issues and ensure website security

  • Test new features and functionality

Marketing and Communications

  • Send you promotional emails about new products, sales, and special offers (only with your consent, where required by law)

  • Deliver targeted advertisements on social media platforms and other websites

  • Administer contests, sweepstakes, and other promotions

  • Send you surveys and request feedback about your experience

Legal and Security

  • Detect, investigate, and prevent fraudulent, illegal, or unauthorized activities

  • Comply with applicable laws, regulations, and legal processes

  • Enforce our Terms and Conditions and other policies

  • Protect the rights, property, and safety of Hangwoous US LLC, our customers, and others

Legal Basis for Processing (for International Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, we process your personal information based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contract with you (e.g., processing your order and delivering your products)

  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our website, preventing fraud, and marketing our products (provided these interests do not override your rights)

  • Consent: Processing based on your explicit consent, such as for certain marketing communications (you may withdraw consent at any time)

  • Legal Obligation: Processing necessary to comply with our legal obligations, such as tax and accounting requirements

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following circumstances:

Service Providers

We share your information with trusted third-party service providers who perform functions necessary to operate our business, including:

  • Payment Processors: Stripe processes your payment information securely

  • Shipping Carriers: USPS, UPS, FedEx, and other carriers receive your name, address, and order details to deliver your packages

  • Email Service Providers: Help us send order confirmations, shipping updates, and marketing emails

  • Website Hosting and Analytics: Provide the infrastructure and analysis tools that power our website

  • Customer Service Software: Help us manage and respond to customer inquiries

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information in accordance with applicable laws.

Legal Compliance and Protection

We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is necessary to:

  • Comply with a subpoena, court order, or other legal process

  • Protect the rights, property, or safety of Hangwoous US LLC, our customers, or the public

  • Investigate and defend against third-party claims or allegations

  • Enforce our Terms and Conditions or other policies

Business Transfers

In the event that Hangwoous US LLC is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, and we will provide you with choices about your information.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention periods:

  • Order Information: Retained for 7 years to comply with tax and accounting requirements

  • Account Information: Retained for as long as your account remains active, plus a reasonable period afterward in case you wish to reactivate

  • Marketing Preferences: Retained indefinitely, even after account closure, to honor opt-out requests

  • Customer Service Communications: Retained for 3 years after resolution of the matter

When we no longer need your personal information, we will delete it or anonymize it so that it can no longer be associated with you.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security) protocol

  • Access Controls: Access to personal information is limited to employees and contractors who need it to perform their job functions

  • Secure Data Storage: Personal information is stored on secure servers protected by firewalls and other security technologies

  • Regular Audits: We conduct regular security assessments and vulnerability scans

  • Employee Training: All employees receive training on data protection and privacy practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

For All Users

  • Access: You have the right to request a copy of the personal information we hold about you

  • Correction: You have the right to request that we correct inaccurate or incomplete information

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may retain information required for tax or legal compliance)

For California Residents (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of that information, the business purpose for collection, and the categories of third parties with whom we share information

  • Right to Delete: Request deletion of your personal information (subject to exceptions)

  • Right to Opt-Out: We do not sell personal information, so there is no need to opt out

  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

For EEA and UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the following additional rights:

  • Right to Restrict Processing: Request that we limit how we use your information

  • Right to Data Portability: Request a copy of your information in a structured, machine-readable format

  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes

  • Right to Withdraw Consent: Withdraw any consent you have provided, without affecting the lawfulness of processing before withdrawal

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: ushangwoous@gmail.com
Phone: +84982843333
Mail: Hangwoous US LLC, 5900 Balcones Drive Ste 100, Austin, TX 78731, United States

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request, which may require you to provide additional information.

Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy applies only to Hangwoous US LLC. We are not responsible for the privacy practices of third parties, and we encourage you to read the privacy policies of any website you visit.

International Data Transfers

Hangwoous US LLC is headquartered in the United States, and your personal information may be transferred to, stored, and processed in the United States. If you are located outside the United States, please be aware that US data protection laws may not provide the same level of protection as those in your country. By using our website or providing us with your information, you consent to the transfer of your information to the United States.

For users in the EEA or UK, we ensure appropriate safeguards are in place for international data transfers, such as Standard Contractual Clauses approved by the European Commission.

Do Not Track Signals

Some web browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not wish to be tracked. Our website does not currently respond to DNT signals. We continue to evaluate DNT and other privacy technologies and may implement a response in the future.

Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: ushangwoous@gmail.com
Phone: +84982843333
Mail: Hangwoous US LLC, 5900 Balcones Drive Ste 100, Austin, TX 78731, United States

If you are located in the EEA or UK and are not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with your local data protection authority.

California Privacy Rights (Shine the Light)

Under California Civil Code Section 1798.83 (California’s “Shine the Light” law), California residents who have an established business relationship with us may request information once per year about our disclosure of personal information to third parties for their direct marketing purposes. As we do not share personal information with third parties for their own direct marketing purposes, there is no information to provide.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the bottom of this policy. For material changes, we will provide additional notice, such as by email (to the address associated with your account) or by a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Hangwoous US LLC
5900 Balcones Drive Ste 100
Austin, TX 78731
United States
Email: ushangwoous@gmail.com
Phone: +84982843333
Website: hangwoous.store